These Terms and Conditions of Sale (the “Terms and Conditions”) define the agreement (the “Agreement”) between the customer (the “Customer”) and Glug Lda., (the “Seller”), with offices located at Praça Luís de Camões 23A
The Terms and Conditions apply, without restriction or reservation to the acquisition of all products or services (“Orders”) placed online at http://www.theglug.club (the “Site”) or by other means directly with the Seller by individual consumers and non-professionals. Placing an order implies unreserved acceptance by the Customer of the Terms and Conditions of Sale which prevail over all other general or specific conditions not expressly authorized by the Seller. Glug Lda. reserves the right to adapt or amend the Terms and Conditions at any time. In the event of amendment, only the Agreement in force on the day of the order will be applied.
Prices are pre-set in Euros (€). The currency is subject to change according to shipping destination. Any change in prices will be reflected on the Site. Prices do not include insurance, delivery fees or VAT outside Portuguese jurisdiction where these may apply. Delivery fees are calculated separately and included in the final invoice. Delivery charges quoted may only be an estimate of the final delivery fees.
Product(s) and services(s) sold under this Agreement will be the Customer’s property only after complete payment by the latter. In the case of deferred payment, the product(s) will remain the property of the Seller until complete payment has been made in accordance with the contractual conditions herein, even in the event of insolvency proceedings against the Customer.
All offers and prices are valid subject to Customer allocation and availability. In the event of a product or service being unavailable after the order has been placed, the Customer shall be informed by e-mail, by telephone, or by post. The Seller will offer the choice of a similar product or service at a similar price or the possibility of waiting until the product or service becomes available. If these alternatives are not accepted by the Customer, then the order will be modified or cancelled. In the event of a valid cancelled order, where payment has already been made, the Customer will be reimbursed within 30 business days.
Payment in full must be made at the time of the order. Payment by the following methods are accepted:
Credit card: VISA, Mastercard, Google Pay and Apple Pay.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
- DEFAULT OF PAYMENT
The Seller reserves the right to refuse to honor an order placed by a Customer who has not fully or only partially paid for an order or in the event of the Customer’s previous order not having paid in full or partially or where there is a settlement dispute pending.
- ORDER CONFIRMATION
An order is considered confirmed when the full payment for the order is received. Order confirmations are sent via email to the customer address on file. It is the customer’s responsibility to provide a valid email address for order confirmation. Confirmation of an order implies full and unreserved acceptance of these Terms and Conditions on the part of the Customer, the recognition of having taken full knowledge thereof, in addition to relinquishment of his/her own purchase conditions or any condition not stated herein.
- MEMBERSHIP TERMS & CANCELLATION POLICY
6.1 Recurring Membership; Automatic Renewal
YOU ACKNOWLEDGE AND AGREE THAT EACH MEMBERSHIP AUTOMATICALLY RENEWS UNLESS YOU CANCEL IT OR WE SUSPEND OR TERMINATE IT IN ACCORDANCE WITH THESE TERMS.
When you sign up for a Membership, you will have the opportunity to choose (a) the number of wines (Products) included in each subscription (subject to availability); and (b) the frequency of each delivery/payment under your Membership, from the options provided at the time you sign up. Your default Glug Box shipping frequency will be one (1) month unless you choose a different option at the time you sign up or you change it in accordance with these Terms.
Glug will automatically renew your Membership and charge your Payment Method depending on the Membership and/or Glug Box shipping frequency chosen by you and, unless we or you cancel your Membership in accordance with these Terms.
Your Payment Method will be charged at least one full business day prior to your next Box shipping date. We will charge your Payment Method with the applicable recurring cost for your Glug Box, and any Add-On Products if applicable, excluding any Products you ‘skip or pause’ or remove in accordance with these Terms, plus any shipping and handling costs and sales or similar taxes that may be charged with your Membership. You authorize this renewal by agreeing to the automatic renewal of your Membership and these Terms during the Member sign-up process.
To avoid being charged, you must cancel your Membership in accordance with Section 6.3. We will continue to bill your Payment Method on a recurring basis (depending on the Membership and Box shipping frequency selected) until you cancel.
6.2 Pausing and Resuming Membership; Discontinuing Products
Your ability to pause Products
Glug offers its Members the ability to temporarily pause (or ‘skip’) any one or more Products included in their Memberships (“Pause Period”)—you can do this by logging into your account and visiting the ‘My Account’ or ‘Box’ pages. During the Pause Period, Members will remain active Members, but they will not receive the Product(s) which they have paused in their next delivery of a Glug Box. During the Pause Period, Members will continue to receive communications from Glug via email, and continue to receive (and be charged for) the delivery of any Glug Boxes (with the exception of the paused Product(s)).
The amount we charge your Payment Method will be reduced, for your next Glug Box, to reflect the fact that we will not be delivering the paused Product(s). If you are entitled to a discount, based on the number of Products in your Glug Box, under a Glug promotion, then that discount will be recalculated for your next delivery, based on the number of Products in your Glug Box, excluding the paused Product(s).
Requests to pause a Product must be received at least one full working day prior to your next shipping date to take effect for that delivery. Pause requests received by Glug through other channels (for example, by email to email@example.com) may take up to five (5) business days to process. Otherwise that request will take effect on the following delivery.
Following the delivery for which you paused a Product, the Pause Period will end and the Product which you paused will be included in subsequent deliveries of your Glug Box (unless you pause it again or permanently remove it in accordance with these Terms). You may email any questions about the Pause Period to us at firstname.lastname@example.org.
Our right to pause or discontinue Products
From time to time, we may pause a Product included in your Glug Box—for example, if there is no availability of that Product at the time of shipping. We may permanently discontinue Products included in your Membership from time to time. If this applies to you, then we will send you an email, using the email address we hold for you. Your Payment Method will not be charged for Products which are not included in your Glug Box, either because we have paused them or because they have been discontinued.
4.3 Membership Cancellation or Modifications
Cancellation by Us
We may cancel your Membership at any time if you do not make any payment to us when it is due and you still do not make payment within sixty (60) days of us reminding you that payment is due. We reserve the right to not ship any Products or Box to you unless your payment for those Products, or that Box, has cleared.
We may also cancel your Membership at any time if any of the following conditions are met: (a) if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Product(s), for example, your shipping address; (b) if you do not, within a reasonable time, allow us to deliver the Product(s) to you; or (c) if we suspect that a purchase was fraudulently made or an account was fraudulently set up.
Cancellation or Modification by You
You may cancel your Membership at any time by logging into your ‘Account’ on the Glug website. Then, click the ‘Membership Settings’ link at the bottom of the page, and then click ‘cancel’. You must submit your cancellation request at least one full business day prior to your next Box shipping date to avoid being charged for that Box. It may take up to five (5) business days to process cancellation requests submitted through other channels that Glug makes available, such as by email. You may be charged for your next delivery if your cancellation request is not received in time for processing before your next delivery date. If you have any questions or issues, please email us at Hello@theglug.club.
If you cancel or modify your Membership, you will enjoy your Membership benefits until the end of the then-current Membership term for which you have paid.
Orders are delivered by post or express delivery exclusively to the shipping address information provided at the time of your order. The Seller will do everything in their power to deliver within a reasonable timeframe, but cannot be responsible for delays out of the Seller’s control. Standard Delivery is within five (5) working days* from the Shipment Date, for small to medium parcels delivered in mainland Portugal. For delivery outside of Portugal: the delivery times will vary.
- PRODUCT VERIFICATION
Upon delivery, the Customer must verify the product(s), and in case of damaged goods, refuse shipment and return the damaged goods to the Seller. When the Customer accepts delivery from the shipping company, the delivery is accepted and product verified. In the case of a refused shipment, the Customer must note clear and precise issues on the transporter’s delivery manifest and send a copy of the manifest including the reasons for refusing shipment to the Seller within 48 hours via the ‘Contact Us’ online form.
If a damaged parcel has been delivered and the Customer has signed the delivery note without amendment or reservation, then the product(s) is considered to have been accepted by the Customer, and the Seller cannot be held responsible for any damage, nor be liable for any indemnity. The mention “subject to unpacking” has no legal or commercial value.
Glug Lda. is only bound to a ‘best effort’ undertaking. It cannot be held responsible for damage resulting from incorrect use or other problems beyond the Seller’s control, including explosion, flood, ice, tempest, fire or accident, war, threat of war, sabotage, insurrection, civil disturbance or requisition, acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; interruption or suspension of means of communication, embargoes; strikes, lock-outs or other industrial actions or trade disputes of a third party; difficulty in obtaining materials, labor or machinery; cessation of production or delivery and power failure or breakdown in machinery, etc.
- RESOLUTIONS OF DISPUTES
The Conditions of Sale are subject to Portuguese law. The language in which the present contract has been recorded is Portuguese; all translation on the site is given for information purposes only. Portuguese Courts shall be the sole competent authority in the case of dispute. This jurisdiction shall also apply even in the case of a plurality of defendants or of recourse to guarantee.