Where do you ship, and how much does it cost?
We ship from our headquarters in Lagos to Portugal and Spain for now but we will be adding many more countries very soon so please check back. We use purpose made packaging to protect your wine bottles while in transit, and all orders are trackable.
Because of shipping costs and taxes our list is currently limited, but we’re working to update the number of countries we’re able to ship to in the near future. If your order just can’t wait, please get in touch and we’ll do our best to help.
When should I expect to receive my box?
All boxes for the current month are dispatched within five working days of receiving a new order, while recurring wine club memberships are shipped within the first week of each month. Delivery times vary between two and five working days, depending on the final destination. If you have any problems with your delivery, or any feedback at all, please don’t hesitate to get in touch. You can also read more about our shipping policies here.
Can I upgrade or downgrade my membership?
You can decide to change which box you receive, even for just one month. Please inform us ahead of the recurring charge—we charge on the last day of each month—so that we can fix it for you for the upcoming one. Once you’ve already been charged for the new box, we can only offer upgrades depending on stock availability.
Can I change my delivery address?
Sure, you can do that directly from your account page. If you wish to have your monthly box delivered to a temporary address in a different country, we can arrange it so long as the new destination is within our list of countries. Please let us know in advance, as shipping charges may differ according to the shipping zone, and we’d like to make sure all goes smoothly.
Can I buy a membership as a gift for someone?
Yes, you can buy a gift subscription. You can purchase one as a regular membership and simply change the delivery address to the gift recipient’s.
